Contact Us

Have questions?

To get answers in regards to your eligibility, or to report vendor related issues, please email the Global Benefits Department at [email protected] or call 1-833-2help4u (833-243-5748).

Our individual vendor will be the best point of contact for any issues regarding claims processing, website/login troubleshooting, or specific plan coverage.  Vendor contact information can be found below:

Benefit

Carrier

Contact Number

Website

Medical Plans

UnitedHealthcare

866-787-6864

www.myuhc.com  

Health Savings Account (HSA)

Optum Health

866-234-8913

www.myuhc.com  

Prescription Drugs for 2020 OptumRx 844-720-0029  www.optumrx.com 

Dental Plan

MetLife

800-GET-MET8

www.metlife.com/dental  

Critical Illness MetLife 800-GET-MET8  n/a
 Accident Insurance MetLife 800-GET-MET8  n/a

Vision Plan

VSP

800-877-7195

www.vsp.com  

Flexible Spending Accounts (FSAs)

Optum Health

866-787-6864

www.myuhc.com  

Disability & Leave Claims

Aetna

866-269-6249

www.aetnadisability.com  

Life and AD&D Insurance

Securian

888-658-0193

www.lifebenefits.com  

Matchmaker 401(K)

Charles Schwab

800-401-5866

www.gatesretirement.com  

Personal Resilience Program (formerly known as EAP)

Magellan

800-424-4268

www.magellanhealth.com/member  

Legal Plan

Hyatt

800-GET-MET8

www.legalplans.com  


Important Links

Benefits Support

Contact Information

Ethics and Compliance

2024 Benefits Rates

National Suicide Prevention Lifeline

National Alliance of Mental Health

Mental Health Services Administration (SAMHSA) Substance Abuse Helpline

Magellan

Important Links

Benefits Support

Contact Information

Ethics and Compliance

2024 Benefits Rates

National Suicide Prevention Lifeline

National Alliance of Mental Health

Mental Health Services Administration (SAMHSA) Substance Abuse Helpline

Magellan

Benefit Plan Documents

2020 SAR Gates Employee Welfare Benefits Plan

2020 SAR Gates Life Accident LTD Plan

2021 Creditable Coverage Disclosure Notice

2021 Legal Notices – The Hartford

2020 SAR Gates 401k Matchmaker Plan

2021 SMM Roth Amendment Gates 401k Matchmaker Plan

2021 SMM 5th Amendment Gates 401k Matchmaker Plan

2019 SMM Gates 401k Matchmaker Plan

2023 SBC Retiree Medical Plan (Post 1992 Retirees)

2023 SBC Retiree Medical Plan (Pre 1992 Retirees)

2021 Gates Life Addicent LTD SPD

2021 Gates Life Accident LTD SMM

2021 Gates EE Welfare Benefit Plan SMM

2021 Gates EE Wellfare Benefit Plan SPD

2020 Creditable Coverage Notice

2019 Term Life Certificate

2019 Term Life Change Summary

Benefit Plan Documents

2020 SAR Gates Employee Welfare Benefits Plan

2020 SAR Gates Life Accident LTD Plan

2021 Creditable Coverage Disclosure Notice

2021 Legal Notices The Hartford

2020 SAR Gates 401k Matchmaker Plan

2021 SMM Roth Amendment Gates 401k Matchmaker Plan

2021 SMM 5th Amendment Gates 401k Matchmaker Plan

2019 SMM Gates 401k Matchmaker Plan

2023 SBC Retiree Medical Plan Post 1992 Retirees

2023 SBC Retiree Medical Plan Pre 1992 Retirees

2021 Gates Life Addicent LTD SPD

2021 Gates Life Accident LTD SMM

2021 Gates EE Welfare Benefit Plan SMM

2021 Gates EE Wellfare Benefit Plan SPD

2020 Creditable Coverage Notice

2019 Securian Term Life Certificate

Securian Term Life Change Summary 2018