Contact Us

Have questions?

To get answers in regards to your eligibility, or to report vendor related issues, please email the Global Benefits Department at benefitssupport@gates.com or call 1-833-2help4u (833-243-5748).

Our individual vendor will be the best point of contact for any issues regarding claims processing, website/login troubleshooting, or specific plan coverage.  Vendor contact information can be found below:

Benefit

Carrier

Contact Number

Website

Medical Plans

UnitedHealthcare

866-787-6864

www.myuhc.com  

Health Savings Account (HSA)

Optum Health

866-234-8913

www.myuhc.com  

Prescription Drugs for 2019

CVS/caremark

855-220-5731

www.caremark.com  

Prescription Drugs for 2020 OptumRx 844-720-0029  www.optumrx.com 

Dental Plan

MetLife

800-GET-MET8

www.metlife.com/dental  

Critical Illness MetLife 800-GET-MET8  n/a
 Accident Insurance MetLife 800-GET-MET8  n/a

Vision Plan

VSP

800-877-7195

www.vsp.com  

Flexible Spending Accounts (FSAs)

Optum Health

866-787-6864

www.myuhc.com  

Disability & Leave Claims

Aetna

866-269-6249

www.aetnadisability.com  

Life and AD&D Insurance

Securian

888-658-0193

www.lifebenefits.com  

Matchmaker 401(K)

Charles Schwab

800-401-5866

www.gatesretirement.com  

Personal Resilience Program (formerly known as EAP)

Magellan

800-424-4268

www.magellanhealth.com/member  

Legal Plan

Hyatt

800-GET-MET8

www.legalplans.com  


Important Links

Contact Us

Health Care

Life and AD&D

Pharmacy

Vision

  • VSP
  • (800) 877-7195

Dental

Personal Resilience Program (formerly known as EAP)

401(k)

Leave Management

Important Links

Contact Us

Health Care

Life and AD&D

Pharmacy

Vision

  • VSP
  • (800) 877-7195

Dental

Personal Resilience Program (formerly known as EAP)

401(k)

Leave Management

Benefit Plan Documents

2016 Summary Annual Report - Life, Accident, and LTD

2016 Summary Annual Report - Welfare Benefits Plan

2016 Summary Annual Report - Post 1992 Retiree Medical, Rx Plan

2016 Summary Annual Report - Pre 1992 Retiree Medical, Rx, Dental Plan

2018 Summary of Material Modification for Welfare Benefits Plan

Long Term Disability LTD Plan 2018

Short Term Disability (STD) Summary Plan Description

Health and Welfare Summary Plan Description (SPD)

Securian Life and Accident Insurance Plan

Securian Life and Accident Insurance Plan Amendment

Securian Term Life Change Summary 2017

Securian Term Life Certificate

Securian Life and Accident Insurance Plan Amendment #3

Securian Term Life Change Summary 2019

Benefit Plan Documents

2016 Summary Annual report for Life Accident LTD Plan

2016 Summary Annual Report for Welfare Benefits Plan

2016 Summary Annual Report Post 1992 Retiree Medical Rx and Dental

Summary Annual Report Pre 1992 Retiree Medical Rx Dental

2018 Summary of Material Modification for Welfare Benefits Plan

Long Term Disability LTD Plan 2018

Short Term Disability SPD

SPD Health and Welfare

Securian Life and Accident Insurance Plan

Securian Life and Accident Insurance Plan Amendment

Securian Term Life Change Summary 2017

Securian Term Life Certificate

Securian Life and Accident Insurance Plan Amendement

Securian Term Life Change Summary 2018